Terms and Conditions

General Conditions for the Purchase of Products on CricketerPoint.com

CricketerPoint invites each user to carefully read these General Conditions of Sale ("General Conditions") for the products available on the website www.cricketerpoint.com ("Site") before making a purchase. After completing a purchase, we recommend printing or saving a digital copy of these conditions for future reference.

1) Ownership of the Site – Applicable Regulations – Purchase Procedure

1.1. These General Conditions regulate the remote purchase of products and services offered on the Site, in accordance with Legislative Decree No. 6 September 2006. 205 concerning distance selling to consumers and Legislative Decree 9 April 2003 No. 70 concerning electronic commerce. CricketerPoint, with its registered office at via Tressanti, 26 – 71121 Foggia – Italy, VAT number 04049310719, is the owner of the Site. The products offered are referred to as "Products" and are available for purchase by users ("Customer").

1.2. The Products offered for sale by CricketerPoint include, but are not limited to, computers, accessories, and IT materials. These products are displayed on the homepage and throughout various pages of the Site and its online Shop.

1.3. The procedures for purchasing products from CricketerPoint through the Site are outlined in these General Conditions. These may be supplemented, where necessary, by specific provisions and technical instructions on the Site or through individual agreements between CricketerPoint and the Customer ("Special Conditions"). In the event of any conflict between the General Conditions and the Special Conditions, the latter will take precedence. Both the General Conditions and any applicable Special Conditions form an integral part of the contract of sale for the products between the Customer and CricketerPoint.

1.4. CricketerPoint’s product offerings are intended for consumer customers only.

1.5. CricketerPoint reserves the right to modify these General Conditions at any time, without prior notice. Any changes will become effective immediately upon their publication on the Site. The General Conditions applicable at the time of purchase will govern orders placed before such changes are published.

2) Purchase Procedure – Conclusion of the Sales Contract

2.1. The visual representation of the Products on the Site is intended to illustrate them for sale and may not exactly reflect the actual product, particularly concerning the color or packaging.

2.2. The publication of Products on the Site is an invitation to users to submit a purchase proposal.

2.3. If a specific product is displayed in an area other than those intended for purchase, or if it is not possible to select the "Add to Cart" button, it should be considered available for sale, and the Customer can directly contact CricketerPoint through the provided contact form.

2.4. To place an order, the Customer must complete the appropriate online form with all required details ("Order"). The Order represents a contractual proposal.

2.5. If any required fields in the Order form are left incomplete, the system will prevent the Order from being submitted. The Customer may submit the Order only after filling out all mandatory fields correctly.

2.6. The Customer is responsible for providing accurate, up-to-date, and truthful information related to their personal and contact details, as well as any other information needed for processing the order.

2.7. Upon completion of the Order, the Customer must read and accept these General Conditions, as well as any Special Conditions that may apply. The Order cannot be submitted without this acceptance. Once accepted, the Order will be forwarded to CricketerPoint.

2.8. After receiving the Order, CricketerPoint will send an email confirmation to the Customer’s provided email address ("Confirmation of Receipt"), detailing the Order information, including the products, costs, Customer contact details, and delivery information. The Customer is advised to verify the accuracy of the Order and notify CricketerPoint of any discrepancies.

2.9. Please note that the Confirmation of Receipt does not constitute acceptance of the Customer’s proposal but merely confirms that CricketerPoint has received the Order.

2.10. CricketerPoint reserves the right to refuse Orders at its discretion, and the Customer will have no recourse in such cases. If an Order is not accepted, any amounts already paid will be refunded to the Customer. However, if the Customer selects cash on delivery as the payment method, no refund will be issued.

2.11. The Sales Contract will be considered concluded (i) upon CricketerPoint's acceptance of the Order, confirmed via email to the Customer, or (ii) tacitly, after 48 hours, if CricketerPoint has not communicated non-acceptance to the Customer.

2.12. Once the Order is accepted, CricketerPoint will proceed with the necessary shipping arrangements and notify the Customer via email once the product is shipped.

2.13. Purchases are only allowed for individuals of legal age or those otherwise authorized by a legal guardian. CricketerPoint disclaims responsibility for any transactions made by minors or individuals lacking the legal capacity to act.

2.14. The Customer can check the status of their Order by visiting the "My Orders" section on the Site, which is accessible via the links provided in the Confirmation of Receipt email or through the Site’s footer.

2.15. CricketerPoint will store each Sales Contract electronically, which can be accessed by both CricketerPoint staff and any third-party entities engaged in fulfilling the Sales Contract.

3) Price of the Products

3.1. The prices of the Products published on the homepage or in the various sections of the Site dedicated to each individual Product include VAT but do not include any taxes and/or duties.

3.2. The total price of the Order will include, in addition to the amounts mentioned in Article 3.1, the shipping cost.

3.4. The total amount due for the selected Products will be clearly indicated and communicated to the Customer before completing the Order formulation process and, therefore, before the conclusion of the Sales Contract.

4) Payment Methods

4.1. Payments for Sales Contracts can be made online via PayPal (and the major credit cards accepted by PayPal), via bank transfer, via Amazon Pay, or Cash on Delivery.

4.2. CRICKETER POINT reserves the right to authorize the use of additional payment methods upon specific request from the Customer. Any authorization granted by CRICKETER POINT to use a different payment method will be considered a Special Condition applicable exclusively to the purchase referred to in the Order for which the authorization applies.

4.3. When placing the Order, the Customer is required to expressly indicate the chosen payment method.

4.4. CRICKETER POINT reserves the right to verify, at any time, the ownership of the payment instrument used or the Customer's eligibility to purchase the Products from the Site (for example, as outlined in Condition 2.13). This may involve requesting additional information and/or documents from the Customer. If the Customer fails to comply with CRICKETER POINT's requests, the latter has the right to refuse the Order or to withdraw from the Sales Contract, promptly notifying the Customer via email.

4.5. Payment via PayPal will redirect the Customer to the PayPal.com website, where the procedures for transferring the due sums to CRICKETER POINT can be completed. The Customer’s financial data will be handled directly by PayPal and will not be shared with CRICKETER POINT.

4.6. Payment via Amazon Pay will redirect the Customer to the Amazon.com website, where the procedures for transferring the due sums to CRICKETER POINT can be completed. The Customer’s financial data will be managed directly by Amazon and will not be shared with CRICKETER POINT.

4.7. Payment for the Products by cash on delivery is permitted. The Customer will pay the courier in cash at the time of delivery.

4.8. If the Customer opts for payment by bank transfer to the account held by CRICKETER POINT, IBAN: IT75O0503415701000000000727 (unless otherwise agreed in writing), the Order will be processed only after the total amount of the Order has been credited to the account.

4.9. In the event of non-payment – for any reason – of the price specified in the Sales Contract, CRICKETER POINT reserves the right to terminate the Sales Contract due to the Customer's non-compliance, with immediate effect, and to block the Customer’s ability to make further purchases, providing immediate written notice to the Customer. This is without prejudice to CRICKETER POINT right to seek compensation for any additional damages incurred.

5) Product Delivery Times

5.1. Our packages travel safely and are prepared for shipment within 24 to 48 hours of payment (excluding Saturdays and Sundays). They are typically delivered within 48 to 72 hours (1 to 5 working days, depending on the type of product purchased). Logistics will finalize the packaging and shipping to the registered address. For islands and some logistically disadvantaged areas, delivery times may experience slight delays. Standard delivery by express courier will occur between 9:00 AM and 7:00 PM, Monday to Friday, excluding holidays. The courier makes the first delivery attempt without prior notice. If the Customer is absent, the courier will leave a notice and attempt delivery again within 24 hours. If the Customer is still absent, another notice will be left, and the shipment will be placed in storage.

5.2. CRICKETER POINT is not responsible for delays that occur during transportation and does not guarantee full compliance with the delivery times stated on the Site or in the Order.

5.3. CRICKETER POINT encourages the Customer to regularly check the status of the Order in the “My Orders” section of the Site and to contact Customer Support. The statuses of the Order, as mentioned in Articles 5.8 and following, will also be indicated there.

5.4. All shipments of Products are at the risk of CRICKETER POINT, which guarantees the quality of Products and Services only until the first delivery attempt at the Delivery Place referred to in Article 5.7. If the package shows signs of tampering or damage, the Customer is encouraged to ACCEPT WITH RESERVATION and to note the issue on the delivery document. The goods are shipped in packaging made by the manufacturer, such as cardboard boxes wrapped in transparent cellophane or bubble wrap, with safety adhesive tape, or in self-adhesive shipping envelopes. Under no circumstances will courier tape or other closure materials be used. Delivery times are indicative and may vary due to force majeure, traffic, road conditions, or actions by the authorities.

5.5. For each Sales Contract completed through the Site, CRICKETER POINT will issue a delivery note, which will be sent to the Customer’s email. This document cannot be modified once sent.

5.6. The presence of the Customer or the designated third-party recipient is required for the delivery of the Products. If none of these individuals are available at the Delivery Place during the First Delivery Attempt, the courier will leave a notice and attempt a second delivery on the following working day. The notice will include a phone number for rescheduling the delivery or changing the Delivery Location.

5.7. If the Customer or recipient is unavailable during the Second Delivery Attempt, the Product will be held in storage by the courier for up to 15 days from the Second Delivery Attempt (the “Stock Term”).

5.8. If the Product is in storage, the Customer can contact CRICKETER POINT’s Customer Service to find the courier’s office where the Product can be collected. The Customer must bring the delivery notice left by the courier. No additional storage fees will apply.

5.9. After the Stock Term expires without the Product being collected, it will be returned to CRICKETER POINT’s warehouses. The Customer can request one of the following within 30 days:

5.9.1. Second Shipment: The Customer can request a second shipment, which will be subject to the terms of Articles 5.1 and following. CRICKETER POINT will process the second shipment only after receiving the payment for the second delivery. If this shipment also fails, the Sales Contract will be automatically terminated, and CRICKETER POINT will retain the amount as compensation for damages.

5.9.2. Refund: The Customer can request a refund, but CRICKETER POINT has the right to deduct from the refund any costs incurred for the initial shipment, including storage fees, duties, and taxes. The refund option is not available if the Customer selected cash on delivery as the payment method (currently not permitted).

5.10. CRICKETER POINT reserves the right to cancel, split, or postpone deliveries in cases of force majeure, unavailability of transport, or other unforeseen events that delay or make delivery impossible. In such cases, CRICKETER POINT will notify the Customer by email, and the Customer will have the right to a refund of the price paid, excluding any other claims for compensation.

6) Customer’s Right of Withdrawal – Withdrawal of AGM STORE S.R.L.

6.1. According to Articles 64 and following of the Consumer Code, the consumer Customer (defined as in Article 1.4.) has the right to withdraw from the purchase without penalty and without providing a reason (the “Right of Withdrawal”).

For more information on the Right of Withdrawal, CRICKETER POINT has a dedicated area on the site, available at: https://cricketerpoint.com/

7) Warranty and Returns:

• Legal Guarantee: Products come with a 24-month legal guarantee for conformity defects, as per the Italian Consumer Code (Legislative Decree no. 206/2005). If a product is defective or does not match the description, the customer can ask for a repair or replacement at no cost.
• Reporting Defects: Customers must report any defects within two months of discovery, or they lose their right to the legal guarantee.
• Assembled Desktop PC Warranty: PCs come with a 24-month guarantee, with a "GUARANTEE SEAL" on the back. If the seal is tampered with, the warranty is void.
• Defective or Incorrect Products: If a customer receives a faulty or incorrect product, they can contact CRICKETER POINT.'s customer support for resolution, and CRICKETER POINT. will replace or refund the product without requiring the customer to pay for return shipping.

8) Communications and Complaints:

• Complaints: Customers should contact CRICKETER POINT. through their customer support service or via mail at their physical address in Bergamo, Italy.

9) Intellectual Property:

• Intellectual Property Rights: All trademarks and intellectual property related to products sold by CRICKETER POINT. belong to their respective owners. Unauthorized use of these trademarks or intellectual property is prohibited.

10) Privacy:

• Personal Data Processing: CRICKETER POINT. has a dedicated privacy policy available on their website to govern how customer data is handled.

11) Reference Legislation and Competent Court:

• Governing Law: These terms are governed by Italian law.
• Disputes: Any legal disputes related to these conditions will be handled by the Court of Foggia, Italy, though consumers may have additional legal protections under Italian law.

For more information, CRICKETER POINT. directs customers to specific pages on their website, such as the privacy policy and customer support contact form.