Refund and Returns Policy

Thank you for shopping at Cricketer Point. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.

Duration

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund, exchange, or warranty.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable items include:

All types of inner-wear
Intimate or sanitary goods
Gift cards
Shipping charges (except if the product was received damaged)

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at info@cricketerpoint.com or WhatsApp us at +49 1521 0900895.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@cricketerpoint.com or WhatsApp us at +49 1521 0900895, and send your item to:

Cricketer Point

Kolner Strasse 64, Haspe Hagen, Germany - 58135

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns

To return your product, please first contact us at info@cricketerpoint.com or WhatsApp +49 1521 0900895.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.