Deleviry and Shipping
Which countries do you deliver to?
We deliver to all countries across Europe, providing reliable shipping throughout the region.
How long does delivery usually take?
Orders are processed within 24 hours, and delivery typically takes 2 to 5 business days depending on your location.
How is the shipping cost calculated?
We charge a flat shipping rate that varies by country. This means each country has a fixed shipping fee regardless of order size or weight.
Can I track my shipment?
Yes, once your order is shipped, you will receive a tracking number by email or WhatsApp to follow your package’s progress.
What should I do if my package hasn’t arrived on time?
If your delivery is delayed beyond the expected timeframe, please contact us via WhatsApp at +49 1521 0900895, email at info@cricketerpoint.com, or through our contact page. We will assist you promptly.
Orders Information
Can I modify or cancel my order after placing it?
If your order hasn’t been dispatched, contact us as soon as possible via WhatsApp at +49 1521 0900895 or email at info@cricketerpoint.com to make changes or cancel.
Do I need an account to place an order?
No, you can place an order as a guest without registering.
Will I get a confirmation for my order?
Yes, you will receive an order confirmation via email immediately after placing your order.
Payments
What payment methods are available?
We accept Visa, MasterCard, PayPal, bank transfers, and cash on delivery (only within Germany).
Is online payment secure?
Yes, our website uses secure, encrypted payment systems to protect your data.
Can I use cash on delivery outside Germany?
No, cash on delivery is only available for customers within Germany.
Returns, Refunds & Exchange
What is your return policy?
You may return unused, unopened products within 14 days for a refund or exchange.
How do I start a return or exchange?
Contact us via WhatsApp at +49 1521 0900895 or
email at info@cricketerpoint.com with your order number and reason for
return. We will guide you through the process.
Are any products non-returnable?
Yes, for hygiene and safety reasons, used cricket equipment and opened items cannot be returned.
When will I receive my refund?
Refunds are processed within 7 to 10 business days after we receive and inspect the returned products.